We understand that purchasing sunglasses online is a risky investment. Are they going to fit right? Will I like them on my face? There are many hesitations involved, we would like to put your mind at ease with this process. CONTEGO extends the best possible return policy to make sure that you are happy with the frames purchased on our site.
Customer satisfaction is always our top priority, and as such we handle each query
on an individual basis to the best of our ability. While we hope that you are delighted
with your order, if you are not perfectly satisfied with your goods we will happily
offer you a full refund or exchange.
Please see below for all the info on how to return/exchange your order.
- Please contact us by email (email@example.com)
within 7 days of receiving your order.
- We will issue you with a Return Number required to proceed the return/exchange.
- Print out your email confirmation with your Return Number and enclose it with the item(s) you wish
to return. If an item is faulty, please contact (firstname.lastname@example.org) and visit the Warranty Section of our website, immediately.
- You will be notified by email once your return has been received and processed.
RETURNS THAT ARE NOT PRE-APPROVED WILL NOT BE ACCEPTED.
We cannot cover shipping costs to exchange your purchase. If you wish to return/exchange your purchase, you must cover shipping costs associated with the return/exchange.
All successfully returned items will be credited to the
account used to originally purchase the items, less any shipping, taxes or import duties incurred.